You see an error message that says “Login failed” or “Account locked” after typing your password. The most common cause is entering incorrect credentials multiple times or using an outdated version of the site on your phone.
Site or Games Not Loading on Your Phone
You tap the game icon, but the screen stays white or shows a spinning wheel that never stops. Likely causes include:
- Weak or unstable internet connection
- Outdated browser cache or cookies
- Server overload during peak hours
- Incompatible browser settings (e.g., JavaScript disabled)
- Regional restrictions that block access
Try the following steps:
- Switch from Wi-Fi to mobile data or vice versa to test your connection.
- Close all browser tabs and restart the browser.
- Clear the browser cache and cookies from the settings menu.
- Update your browser to the latest version available for your phone.
- Enable JavaScript and pop-ups in the browser settings.
- Restart your phone completely to free up system resources.
- Access Casino Days directly from the address bar, not from a bookmark. Use the Casino Days app link to reach the official mobile site.
- If nothing works, contact support with a screenshot of the error and your device model.
When every step fails, report the issue to support so they can check server-side blocks for your region.
Welcome Bonus or Free Spins Not Credited
You made a deposit but the bonus balance shows zero, or the free spins counter stays at 0. Likely causes include:
- No bonus code entered during deposit
- Deposit amount below the minimum required for the offer
- Ineligible payment method for the bonus
- Existing bonus already active on the account
- Account not verified before claiming the offer
Follow these steps:
- Check the promos page to see if the bonus requires a specific code, and copy it exactly.
- Review the deposit amount you entered against the offer’s minimum requirement.
- Use a different payment method if the one you chose is excluded.
- Complete any pending bonus first, or wait until it expires.
- Submit your identity documents if you have not done so through the verification section.
- Log out, clear the browser cache, and log back in before checking the bonus balance again.
- Contact live chat and provide your deposit ID and the bonus name.
- Wait up to the stated time after deposit; some bonuses credit automatically after a few minutes.
If the bonus still does not appear, contact support with the deposit receipt and say which offer you claimed.
Cannot Log In or Account Locked After Failed Attempts
You enter your email and password, but the login button does nothing or shows “Account locked. Try again later.” Likely causes include:
- Caps Lock enabled or incorrect keyboard language
- Too many failed login attempts triggering a temporary lock
- Account deactivated due to inactivity or policy violation
- Forgotten password without using the reset option
- Browser storing an old password that differs from the current one
Take these actions:
- Check that the Caps Lock key is off and the keyboard language matches your password.
- Use the “Forgot password” link to reset your password via email.
- After reset, wait 15 minutes before trying to log in again.
- Uninstall any saved passwords from your browser for the Casino Days site.
- Open the site in a private or incognito window to bypass cached credentials.
- If you see a countdown timer for the lock, wait until it ends before any attempt.
- Ensure you are using the correct email address tied to your account.
- Contact support if the lock persists beyond 24 hours, providing your registered email.
Should the account remain locked after one day, contact support to request manual unlocking.
Identity Verification (KYC) Stuck or Documents Rejected
You uploaded your ID and proof of address, but the status still says “Pending” or “Rejected.” Likely causes include:
- Blurry, cropped, or incomplete document images
- Document type not accepted (e.g., expired ID, student card)
- Name mismatch between documents and the account registration
- File size too large or unsupported format (e.g., HEIC)
- Duplicate submission of the same document multiple times
Proceed with these steps:
- Take a new photo of the document against a dark background with even lighting, showing all four corners.
- Ensure the document is valid and not expired; use a passport, driver’s licence, or national ID.
- Verify that your full name on the document matches exactly the name on your account.
- Convert the file to JPEG or PNG if it is a different format, and keep it under 5 MB.
- Delete any previous uploads from the verification section before uploading fresh copies.
- Submit both sides of the ID separately as two files if the form asks for them.
- After uploading, wait up to the stated review period before checking the status again.
- If rejected, read the rejection reason in your account and correct the issue before reuploading.
If you see no rejection reason or the status stays pending for longer than stated, contact support with the document names.
Quick Reference
The table below summarises the most common issues covered in this article.
| Problem | Usual Cause | First Check |
|---|---|---|
| Site won’t load on phone | Browser cache or connection | Clear cache and restart browser |
| Bonus not credited | No bonus code used | Check promos page for required code |
| Login fails or account locked | Caps Lock on | Toggle Caps Lock and retry |
| KYC documents rejected | Blurry image | Retake photo with even lighting |
Most loading delays come from the cache or a weak signal, not the site itself. Password locks usually lift after a brief wait or a password reset. Bonus problems almost always trace back to missing a required code or a method restriction. Verification gets stuck when the image quality is low or the file type is unsupported. Check these first before contacting support.
Keep your browser updated and always use a private window for sensitive actions like login or deposits. This one habit prevents most account lockouts and session errors.
